Virtual ​Assistant ​Portfolio

By Mercy Ndanu

Admin virtual assistant

ABOUT me

I am an admin virtual ​assistant and a bookkeeper

As a dedicated virtual assistant with four years of ​experience in business administration and one ​year specializing as an admin virtual assistant, I ​excel in providing efficient administrative support ​and meticulous bookkeeping services.


My expertise includes managing schedules, ​handling communications, and ensuring smooth ​day-to-day operations.


I am committed to delivering high-quality ​assistance to help businesses thrive.

Background


Bachelor of Business Administration ​(Finance)

2024, St. Paul's University


ALX Virtual Assistant Cohort

2024, ALX


Virtual Assistant Masterclass

2024, VirtuallyyoursbyConnie


Diploma in Business Management ​(Finance)

2019, St. Paul's University

Administrative Services

  • CRM Management (Customer Relations ​Management)
  • Email Inbox Management
  • Calendar Management
  • Travel Travel Scheduling & Booking
  • Research and Data Entry
  • Minutes Writing
  • Social Media Content Scheduling
  • Basic Bookkeeping


Why Choose Me

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Client-Centric Focus

I prioritize your needs and goals, ensuring tailored solutions and exceptional service. Your ​success is my top priority, and I go the extra mile to exceed your expectations.

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Proactive and Independent

As a self-starter, I require minimal supervision and take initiative to get tasks done efficiently. You can rely on me to ​handle your administrative and bookkeeping needs seamlessly, freeing up your time to focus on your core business.

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Passionate and Dedicated

My passion for administration and bookkeeping drives me to deliver high-quality results consistently. ​I am committed to providing reliable and meticulous support, helping your business thrive.

Work Experience

Admin and Bookkeeping Virtual Assistant | The Mansion ​Dance Studio

Present

- Update client information, track interactions, and generate ​reports using the CRM system to enhance client relations.


- Handle client phone inquiries, resolve issues, and schedule ​appointments promptly.


- Manage the WhatsApp community by creating and scheduling ​automated messages for announcements and reminders.


- Organize and maintain business files on Google Drive, ​categorizing documents, videos, and pictures for easy access.


- Record financial transactions, reconcile bank statements, and ​prepare financial reports using QuickBooks for accurate ​bookkeeping.


- Sort and respond to email inquiries, and schedule ​appointments using Google Calendar for efficient time ​management.


- Record detailed meeting minutes during team meetings and ​distribute summaries and action items to ensure follow-up and ​accountability.

Administrative VA | VirtuallyYoursByConnie

06/2023 - 02/2024

  • Coordinated and scheduled client appointments using Google ​Calendar, ensuring seamless time management.


  • Coordinated and scheduled client appointments using Google ​Calendar, ensuring seamless time management..


  • Responded to client emails and inquiries promptly, providing excellent ​customer service and resolving issues.


  • Assisted in preparing and formatting reports and presentations using ​Microsoft Word and PowerPoint.


  • Conducted data entry and maintained accurate records in Excel, ​ensuring up-to-date information for the team.


  • Supported team projects by creating project timelines and tracking ​progress in Trello, enhancing workflow efficiency.


  • Implemented remote work tools and strategies, such as Slack for team ​communication and Asana for task management.

Work Samples

Used Trello to manage client's projects

Work samples

I helped a client with organizing ​emails and managing her calendar

Tools I'm proficient in

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Client Testimonials

Work with me

ADDRESS

00520, Nairobi, Kenya

Phone

+254769307175